Privacy policy

 

 

Last Updated: February 19, 2026

 

At MAESTRA, we value the trust you place in us. This Privacy Policy describes how MAESTRA (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site (the “Services”).

 

1. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you, improve the Services, comply with legal obligations, and protect the rights of our users or others.

 

1.1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Shopping information, including the items you view, put in your cart, or save into your account, such as loyalty points, reviews, referrals, or gift cards.
  • Customer support information, including the information you choose to include in communications with us, such as when sending a message through our “Contact Us” feature.

 

1.2. Information We Collect about Your Usage (Usage Data)

We automatically collect certain information about your interaction with the Services. To do this, we use cookies, pixels, and similar technologies. Usage Data may include information about how you access our Site and your account, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

 

1.3. Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Site Support: Companies that support our website infrastructure and hosting.
  • Payment Processors: Who collect payment information (e.g., bank account, credit or debit card information, billing address) to fulfil your orders and perform our contract with you.
  • Tracking Technologies: When you interact with our advertisements or emails, we or third parties we work with may automatically collect information using web beacons, software developer kits, and cookies.

 

2. HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services: Processing payments, fulfilling orders, sending transaction-related notifications, and managing your account.
  • Marketing and Advertising: To send promotional communications by email, text, or mail, and to better tailor advertising on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
  • Communicating with You: To provide customer support and improve our Services in our legitimate interest to be responsive to your needs.

 

3. COOKIES

Like many websites, we use Cookies on our Site to power and improve our Services, remember your preferences, and run analytics. Most browsers automatically accept Cookies by default, but you can choose to remove or reject them through your browser controls. Please note that blocking Cookies may negatively impact your user experience and cause certain features to work incorrectly.

 

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • Vendors: With third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfilment, and shipping).
  • Business Partners: To provide services and advertise to you under their own privacy notices.
  • Consent: When you direct or request us to disclose information to third parties (e.g., for shipping or social media integrations).
  • Corporate Transactions: In connection with a merger, bankruptcy, or to comply with legal obligations and protect our rights.

 

5. USER-GENERATED CONTENT

The Services may enable you to post product reviews. If you choose to submit content to any public area of the Site, it will be accessible by anyone. We are not responsible for the privacy or security of any information you choose to make publicly available.

 

6. CHILDREN’S DATA

The Services are not intended for use by children. We do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with data, please contact us to request its deletion.

 

7. SECURITY AND RETENTION

No security measures are perfect, and we cannot guarantee “perfect security.” Information sent to us may not be secure while in transit. We retain your personal information for account maintenance, legal obligations, and dispute resolution.

 

8. YOUR RIGHTS

Depending on your location, you may have the following rights:

  • Right to Access / Know: To request details on the information we hold about you.
  • Right to Delete: To request the removal of your personal information.
  • Right to Correct: To request correction of inaccurate data.
  • Right of Portability: To receive a copy of your data for transfer to a third party.
  • Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

 

9. INTERNATIONAL USERS

Please note that we may transfer, store, and process your personal information outside the country where you live. By using our Site, you acknowledge that your data may be handled in jurisdictions that have different data protection laws.

 

10. CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:

MAESTRA

Email: care.maestrajewellery@gmail.com

Contact: +91 91371 59812

Address: Mumbai, Maharashtra, India.